Privacy policy

Personal information we collect

We may collect contact details, billing and delivery information, account and order information, communications with our team, device information and information about how you use our website. Payment information is processed securely by our payment providers; Maiden House does not store complete card numbers.

How we use personal information

• Provide products, process orders, payments, returns and customer support.
• Operate, secure and improve our website and services.
• Communicate about orders and, where permitted, send marketing you can opt out of.
• Prevent fraud and comply with legal obligations.

How information is shared

We share information only as needed with service providers such as website hosting, payment processing, analytics, customer support, fulfilment and delivery partners. We may also disclose information when required by law, to protect our rights, or as part of a business transaction.

Cookies and choices

We use necessary cookies to operate the store and may use analytics or advertising technologies subject to your choices and applicable law. You can control cookies through your browser and unsubscribe from marketing messages at any time.

Your rights

Depending on where you live, you may ask to access, correct, delete or receive a copy of your information, restrict or object to certain processing, or withdraw consent. We may need to verify your identity before completing a request.

Retention, security and children

We retain information only as long as reasonably necessary for the purposes described above and take reasonable safeguards to protect it. Our services are not directed to children and we do not knowingly collect children’s personal information.

Contact

For privacy questions or requests, email [email protected]. We may update this policy from time to time and will post the revised date on this page.