Maiden House policies
Refund policy
Return eligibility
Items must be in the condition received, unused, with tags where applicable and in the original packaging. Proof of purchase is required. Return shipping is the customer’s responsibility unless the item arrived damaged, defective or incorrect.
Start a return
Email [email protected] before sending anything back. If accepted, we will provide return instructions and the return address. Items returned without prior authorization may not be accepted.
Damage or incorrect items
Inspect your order on arrival and contact us promptly with your order number and clear photographs if an item is defective, damaged or incorrect so we can evaluate and resolve the issue.
Exceptions
Custom or personalized items, gift cards, final-sale items and items that cannot safely be resold are not returnable unless required by law. Contact us before ordering if you are unsure whether an item is eligible.
Exchanges
The quickest way to receive another item is to return the original item and place a separate order after the return is accepted.
Refunds
After we receive and inspect the return, we will notify you whether the refund is approved. Approved refunds are sent to the original payment method within 10 business days. Your bank or card provider may take additional time to post the credit. Contact us if 15 business days have passed after approval.