Shipping policy

Delivery timeframes

Available delivery methods and estimates are shown during checkout and confirmed after purchase. Estimates are not guarantees; carriers, weather, access restrictions or high demand can cause delays.

Tracking and proof of delivery

• Tracking details are sent when an order ships.
• Carrier tracking marked delivered constitutes proof of receipt.
• A signature may be required for high-value or large-item orders.
• Contact us promptly if tracking shows delivered but the order cannot be located.

Address accuracy

Customers are responsible for supplying a complete and accurate address and access information. Changes requested after dispatch may incur fees. Undeliverable packages may be treated as returns and related shipping or restocking costs may be deducted where permitted.

Large-item delivery

• Keep scheduled delivery appointments and ensure safe access to the delivery location.
• Missed appointments or inaccessible delivery locations may result in redelivery charges.
• Inspect packages and visible product surfaces before acknowledging receipt, and photograph any damage.

Questions

For delivery help, email [email protected] with your order number. You can also use the Track Your Order link in the footer.